A very good command of English and a solid knowledge of business administration.
The aim of the course is to allow students to acquire knowledge and skills on the most advanced techniques for measuring the performance of government.
The course is entirely focused on the evaluation of public programs.
1. Program evaluation: an introduction
1.1 The meaning of the word "program"
1.2 The meanings of the word "evaluation"
1.3 Motivations for program evaluation
2. Ethical issues in program evaluation
2.1 Historical background
2.2 Ethical guidelines
3. Needs Assessment
3.1 the concept of needs
3.2 Planning a needs assessment
3.3 Needs assessment approaches
4. Qualitative and mixed methods
4.1 Qualitative evaluation
4.2 Methods of qualitative evaluation
4.3 Data analysis
4.4 Qualty control
4.5 Writing the report
5. Formative and process evaluation
5.1 Logic models
5.2 Conducting a formative evaluation
5.3 Process evaluation
5.4 Program monitoring
5.5 Mission, goal, objective
6. Research designs
6.1 Outocme measures
6.2 Summative evaluations
6.3 Experimental designs
7. Client satisfaction
7.1 Monitoring consumer satisfaction
7.2 problems with client satisfaction studies
8. Group Research designs
8.1 Pre-experimental designs
8.2 Quasi-experimental designs
8.3 Experimental designs
9. Cost effectiveness and cost analysis
9.1 Examples and cases
10. Measurement tools
10.1 Importance of measurement
10.2 What to measure
10.3 How to measure
11. Pragmatic issues
11.2 Political nature of evaluation
11.3 The "threat" of evaluation
12. Data analysis and reporting
12.1 Type I and Type II errors
12.2 Univariate and bivariate analysis
12.3 Problems in writing evaluation reports
D. Royse, B.A. Thyer, D.K. Padgett, Program Evaluation - An Introduction, international edition, fifth edition, Wadsworth, USA, 2010.
Lectures and seminars
Written examination: open and closed-response test.
The information on the mid-term exam will be provided by the professor during the course and made available on the website.